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Privacy Policy

1. Introduction

Eagle Cabs Totnes (“we”, “us”, “our”) at Totnes Railway Station is committed to protecting your privacy under UK GDPR. This policy outlines how we collect, use, store, and share personal data when you visit our website, book trips, or contact us.

2. Data Controller & Contact Details

Eagle Cabs Totnes
Totnes Railway Station, Station Road, Totnes, TQ9 5JR
 07412 841214 ·  eaglecabstotnes@gmail.com
24/7 taxi, chauffeur-driven, airport & event transport services across Totnes and South Hams.

3. What Personal Data We Collect

  • Booking/enquiry forms: name, telephone, email, pick‑up/drop‑off address, date/time, number of passengers

  • Communications: information shared via phone or email

  • Website analytics: anonymised IP, device/browser info, pages visited, session duration—collected via essential and performance cookies only; no advertising or profiling cookies

4. How We Use Your Data

We use your information to:

  • Provide and confirm taxi/transfer details

  • Send quotes, reminders, and follow‑up communications

  • Improve our website and service through anonymised analytics

  • Fulfil legal, financial, and insurance record requirements

5. Legal Basis for Processing

  • Contractual necessity: to fulfil bookings and ride arrangements

  • Legitimate interests: to operate and improve our business and website

  • Consent: where explicitly given for follow‑ups or marketing

  • Legal obligations: to retain records for audit and compliance

6. Data Sharing

We do not sell or rent personal data. We may share data with:

  • Service providers: web hosting, booking systems, analytics providers under GDPR-compliant agreements

  • Legal/regulatory authorities, insurers, or partners when required by law

7. Cookies & Tracking

We use:

  • Essential cookies: for form submissions and site navigation

  • Performance cookies: anonymised analytics (e.g., Google Analytics)
    No advertising, profiling, or third‑party tracking cookies are used

8. Data Retention

  • Booking & enquiry records: stored up to 7 years for compliance

  • Analytics session logs: deleted after 24 months; aggregated data may be retained

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, delete, restrict, or port your data

  • Withdraw consent or object to processing
    To exercise your rights, contact us using the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We protect your data with SSL encryption, secure hosting, access controls, and staff training. While no system is infallible, we adhere to industry best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. The Effective Date above will reflect any significant changes. Continued use of our website implies acceptance of any updates.

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